BOOK A RIDE ON THE WEBSITE


NOTE – For this application you will need a password.
Please contact DARTS at 905-529-1717 (Toll free: 1-855-831-5418) for your password.
Only DARTS passengers and authorized caregivers will be issued passwords.




Shortcuts

Use these links to quickly help you find what you are looking for

Term and conditions
After you log in
Step 1: Book your trip
Step 2: Pick up details
Step 3: Drop off details
Step 4: Choosing the Trip Date
Step 5: Book your return ride
Step 6: Trip options
Step 7: Additional passengers
Step 8: Booking confirmation
Cancelling a trip
Cancelling a return ride




You must read the DARTS WEB BOOKING TERMS AND CONDITIONS and select "I Agree" to proceed with booking a ride.


Step 1: Enter your Client ID Number in the Client ID Box
Step 2: Enter your 5 digit password in the Password Box
Step 3: Click the Sign In Button



After you login, you are at the home page which will allow you to do the following:

My Profile – Allows you to review your profile information


Sign Out – Logs you out of the site



Trips – Allows you to view trips that are already booked in a calendar format


Book Trip – This is where you will create a new booking



General Info – This is where you can get information on the DARTS service


Feedback – This form is to provide feedback to DARTS Transit and is not intended for trip planning purposes or address changes.


Help – Provides users with definitions for common terms used in this application

To Book A Trip


Click on the Book Trip tab on the left side of the page.



Step 1: If you want to book a trip that you have recently travelled to in the past, you can select the address from the drop-down menu under “Book Again

Click on one of the presented options, as seen below, to select it.



Step 2 : If you do not select from the “Book Again” option, you must select your pick up address under “Pick Up Details

You can either click the box “Pick Up Address” and select from the drop-down menu or type the pick up address manually in the box.



Step 3: Under “Drop Off Details” you must enter your destination address.

You can either click the box “Drop Off Address” and select from the drop-down menu or type the drop off address manually in the box.



Step 4: Click on the box under “Trip Date” and select the date of travel from the drop-down list.

If you do not have an appointment time, ensure that “Pick me up at” is selected under “Trip Type”. Then enter the time of pick up requested under the “Pick a time” drop-down menu.

If you do have an appointment, click on the box under “Trip Type” and select “My appointment time is”. Then enter the time of your appointment under the “Pick a time” drop-down menu.

Click on BOOK TRIP

A message box will appear to inform you of your scheduled trip information. Click on “CONFIRM BOOKING” to accept the trip times.
You can modify your trip times by selecting “LEAVE EARLIER” OR “LEAVE LATER
You must click on “CONFIRM BOOKING” when completed.


Please note that the time you request may not be the exact time that we are able to offer.

After you click "CONFIRM BOOKING" the Booking Confirmation box will appear to confirm if your trip is booked and scheduled successfully.



Step 5: To book a return ride, click on the “BOOK RETURN TRIP” box and pick the time for your return using the drop-down menu under “ENTER VALID PICK UP AND DROP OFF ADDRESS FIRST

After you select return trip time Click on “BOOK RETURN TRIP”



Step 6: Trip Options

NOTE: If you require additional mobility aids other than the list below, you must call 905-529-1717 Option 0 to have the mobility aid registered to your profile.



Step 7: Additional Passengers

If you are travelling with one additional passenger, click on the “Add Passenger” tab. A new window will open up.

Under “What kind of passenger” drop-down menu, select the type of passenger that will be travelling with you.



Under “Will they have special equipment” drop-down menu, select the type of mobility device that your companion will be travelling with.



When completed, click “Add passenger”.



Step 8: You are now ready to book your trip! Click on “Book Trip”.


The Booking Confirmation Box will appear to advise if your trip is booked and successfully scheduled.



TO CANCEL A TRIP
Click on the “TRIPS” button to view your scheduled trips


The The Trip Details box will open to show your trip details.
Click on the trip that you wish to cancel
You must cancel each scheduled trip one at a time.
Be sure to cancel the return trip booking asscociated with this booking or this may create a no-show or cancel-at-door situation.



Click on the “CANCEL” button to cancel trip.
Click on “Yes” to cancel trip



You will receive a message in the bottom right hand corner “trip has been successfully cancelled”
Click on the “OK” button


Be sure to cancel the return trip booking asscociated with this booking or this may create a no-show or cancel-at-door situation




TO CANCEL RETURN RIDE
Click on the return trip that you wish to cancel from the Trips Calendar



Click on the “CANCEL” button to cancel trip.
Click on “Yes” to cancel trip



You will receive a message in the bottom right hand corner “trip has been successfully cancelled”
Click on the “OK” button