Information


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Eligibility

Are you eligible to use DARTS Services?

Contact Accessible Transit Services (ATS) at 905-529-1212 to inquire about eligibility for the DARTS service.

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Pay Online

Secure Online Payments Service

Pay DARTS invoices online using your credit or debit card. Choose online payments from the options below.

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Online Services

For Passengers and Common Locations.

Contact ATS if you are a Passenger or Darts if you come from a Common Location to access our online services.

Online Services


Contact Passenger Service and sign up to receive a phone call 10 minutes prior to your vehicle’s arrival time.

Our Clients can pay their invoices online using debit or credit. The payments are proccessed by Moneris using the latest security technologies.

Use our online tools to book a trip or cancel an already booked one.

Passenger that access our services on a regular basis are able to send requests to create, modify and delete subscriptions.

Contact Passenger Service and sign up to receive a phone call 10 minutes prior to your vehicle’s arrival time.

Management staff and subcontractors can access other solutions designed to improve the quality of service.

About


DARTS is a non-profit, charitable organization that provides specialized transit service in Hamilton.

DARTS is a door-to-door transportation service employing wheelchair accessible buses, vans, MVs and contracted taxi services when appropriate. DARTS works under contract to Accessible Transportation Services (ATS), a department of the Hamilton Street Railway (HSR). ATS is responsible for the overall delivery of specialized transit services to the citizens of Hamilton and registration for DARTS must be made through ATS. DARTS service is available to persons with disabilities who are unable to access regular transit service. The service is also available to qualified residents of other municipalities while they are visiting the City of Hamilton.

DARTS is a shared ride service. Working together will make the shared ride service successful.


Vision Statement:

DARTS is a leader in providing specialized transit for a safe and accessible community.



Mission Statement:

DARTS is committed to providing a safe, high-quality, cost effective and customer-focused accessible transportation service.

Contact Us


We would like to hear from you!
Please contact DARTS to give us feedback on our service.
You can reach us by email at: info@dartstransit.com
or click below for more details.

DARTS is a non-for-profit Paratransit service, governed by a Volunteer Board of Hamilton citizens, 2 City of Hamilton Councillors and Ex-Officio Members of Public Works. Click below to meet our current members.

Careers


DARTS regularly hires for several positions. Drivers, Cleaners, Logistic Specialists and more. If interested, please submit a resume. We will keep resumes on file for 6 months. All submissions will be considered, but only applicants with relevant qualifications will be contacted for an interview.

DARTS Policies


Excessive and late cancellations are wasteful and negatively affect service. Please keep the number of cancellations to a minimum and remember to call us as soon as possible if you are not going to use your ride.

The safety of our passengers and drivers are of the utmost importance. We have rules in place to ensure the safety of everyone.

Snow day closures will be advertised through the media and on the DARTS website. Snow days are only called when weather conditions have made travelling unsafe for drivers and passengers.