To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

All customers are required to enter and exit through the rear doors.

This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.

Effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion.

HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.

If you are a non-ambulatory HSR customer and unable to get onto an HSR bus, please call DARTS at 905-529-1717 and Press 1 for Reservations.

To ensure safety, customers will be screened by the reservationist on the essential travel, health and device type in addition to CNIB card-holders.

Customers should be prepared to be picked up within a +/- 10 minute window of the desired pick-up time.

Customers that book a DARTS ride are asked to honour their reservation so that HSR and DARTS can best meet customer and community needs.

If travel plans change, customers are asked to call DARTS at 905-529-1717 to cancel or change booked trips in advance.

The bus-stop to bus-stop service for qualified HSR clients will remain in place until further notice.

Clients please:
  1. Call DARTS at least one hour before desired departure time;
  2. Identify themselves as an HSR customer (i.e.: not a registered DARTS client);
  3. Provide DARTS with their departure bus stop number and the time they would like to be picked up;
  4. Provide DARTS with their final destination bus stop number(i.e.: exclude usual transfers)
  5. Wait at the bus stop for a DARTS vehicle to arrive and provide your name to the DARTS driver before you board.

Information


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Welcome to Darts

Passenger Orientation
Register for DARTS

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Fares

Fare changes

Take a look at the new fare prices. View them using the "More info" link below.

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Online Services

For Passengers and Common Locations.

Contact DARTS to access online services for passengers and common locations.

Online Services


This application shows the approximate location of your vehicle up to 30 minutes prior to your negotiated time.

Our Clients can pay their invoices online using debit or credit. The payments are processed by Moneris using the latest security technologies.

Use our online tools to book a trip or cancel an already booked one.

Passengers who access our services on a regular basis are able to send requests to create, modify and delete subscriptions.

Contact Passenger Services and sign up to receive a phone call 10 minutes prior to your vehicle’s arrival time.

Management staff and subcontractors can access other solutions designed to improve the quality of service.

Take one of our quizzes designed to test your knowledge of our services.

Please contact Driver Supervisors for your lost and found questions.

Next Bus displays up to the minute details for high volume user locations.

About


DARTS is a non-profit, charitable organization that provides specialized transit service in Hamilton.

DARTS is a door-to-door transportation service employing wheelchair accessible buses, vans, MVs and contracted taxi services when appropriate. DARTS works under contract to Accessible Transportation Services (ATS), a department of the Hamilton Street Railway (HSR). ATS is responsible for the overall delivery of specialized transit services to the citizens of Hamilton and registration for DARTS must be made through ATS. DARTS service is available to persons with disabilities who are unable to access regular transit service. The service is also available to qualified residents of other municipalities while they are visiting the City of Hamilton.

DARTS is a shared ride service. Working together will make the shared ride service successful.


Vision Statement:

DARTS is a leader in providing specialized transit for a safe and accessible community.



Mission Statement:

DARTS is committed to providing a safe, high-quality, cost effective and customer-focused accessible transportation service.

Testimonials


"I am calling to give a real big thumbs up and applause to dispatch. They go above and beyond for people."

"A driver picked up my 87 year old neighbour today and she was wonderful and so incredibly sensitive to my neighbours needs. She made me smile in her kindness and I thank her for being so nice."

"I absolutely love this new website. I just used it for cancelling some trips. The information is clear and the site is easy to use. Great job!"

"My driver was so kind and patient.  He escorted me to the vehicle, helped me get in and made sure I was safely seated."

"I just want to thank every single driver who has ever picked up my mother, who is 89 with Alzheimer’s.  They have been so kind and helpful.  I just want you to know how wonderful your service is and we are so fortunate to have you."

"The vehicle I had today was absolutely immaculate. It just shined both inside and out!"

"I want to thank the driver who saved my life. When he arrived, I had a massive heart attack and the driver called EMS and saved my life!"

"A heartfelt thank you to the staff of DARTS who work so hard to schedule, pick up, deliver and return loved ones to their destinations."

Contact Us


We would like to hear from you!
Please contact DARTS to give us feedback on our service.
You can reach us by email at: info@dartstransit.com
or click below for more details.

DARTS is a non-for-profit Paratransit service, governed by a Volunteer Board of Hamilton citizens, and Ex-Officio Members of Public Works and Council.

Careers


DARTS regularly hires for several positions. Drivers, Cleaners, Logistic Specialists and more. If interested, please submit a resume. We will keep resumes on file for 6 months. All submissions will be considered, but only applicants with relevant qualifications will be contacted for an interview.

DARTS Policies


Excessive and late cancellations are wasteful and negatively affect service. Please keep the number of cancellations to a minimum and remember to call us as soon as possible if you are not going to use your ride.

The safety of our passengers and drivers are of the utmost importance. We have rules in place to ensure the safety of everyone.

Snow day closures will be advertised through the media and on the DARTS website. Snow days are only called when weather conditions have made travelling unsafe for drivers and passengers.

DARTS uses social media platforms (Twitter, Facebook) as a means of communicating with our passengers and the broader public on service status and transportation topics of interest, such as upcoming service enhancements.