Contact Us!



235 Birch Avenue,
Hamilton, Ontario,
L8L 0B7

Phone Number: 905-529-1717 or (Toll free: 1-855-831-5418)

  • Reservations:
  • Cancellations
    and Call Returns:
  • Subscriptions:
  • Group Bookings:
  • Press 0

  • Press 1
  • Press 4
  • Press 5

Our reservationists are available to take your call from:

  • Monday to Saturday:
  • Sunday:
  • 8:30am - 2am
  • 8:30am - 12:30pm
NOTE - our lines are busiest between 8:30am and 10am.
If you can call us after this period we can expedite your request more quickly.

Operating hours are:

  • Monday to Friday:
  • Saturday:
  • Sunday:
  • 5am - 2am
  • 6am - 2am
  • 6am - 12:30am
*The earliest possible pick-up time is 20 minutes after opening hours.
*The latest possible drop-off time is 30 minutes prior to closing hours.

Our staff our specially trained to help you. Please have the following information ready so that you can be served quickly:

  1. Passenger Name and Number
  2. Pick-up Date, Time and Address
  3. Drop-off Address
  4. Closest Accessible Entrance
  5. Type of Mobility Device Used
  6. Travel Attendant or Companion

The City of Hamilton’s Accessible Transportation Services (ATS) determines eligibility, registers passengers for DARTS and Taxi Scrip, and provides ongoing customer care. ATS is open between 8:30 am and 4:30 pm, Monday to Friday. For information about ATS, please call 905-529-1212, email , or visit